FAQ

About Treatoi

Where is Treatoi from?
Treatoi is a product offered by Roico.co, based in South Korea.

What is Treatoi?
A feature-packed interactive pet care toy that keeps your pets entertained with rewards every few hours. Even when you are not at home.

Who is suitable for Treatoi?
Almost all doggies! However, as Treatoi comes with accessories like cloth/rope toys and rubber balls, it is not recommend for dogs that are prone to swallowing foreign objects. Even though the rubber balls are made of non slip material (to avoid accidental swallowing) and has holes on the top and bottom to aid in air flow in case of choking, we do not recommend Treatoi for large breed dogs. 

Is 1 Treatoi enough for multi pets household?
As Treatoi only dispenses 1 treat ball at a time, we recommend having 1 Treatoi for each pet.

Does Treatoi comes with warranty?
Every Treatoi comes with 1 year warranty from date of transaction.

 About MOU bag

Can I wash the bag in the washing machine? 

Handwash is recommended. But if you need to machine wash the bag, put it in a laundry net and set the washer on gentle run. Do not put it in the dryer. The interior of the bag is actually coated with a waterproof coating, so frequent washing is not recommended as it may wear down the coating. 

How about the cushion? 

Similar to the bag, hand wash is recommended but if a machine wash is needed, put the cushion in a laundry net and set the washer to run on a gentle wash. Do not put it in the dryer. 

Can I do an exchange if I bought the wrong size? 

We can do an exchange as long as the plastic packaging is intact. Please let your pet try the bag with the plastic packaging on for hygiene purpose. 

Contact us via email - info@mongmong.sg for exchanges. You will need to pay for the shipment of the bag back to us. Shipping will be at the standard rate of $5. 

Delivery

How much is shipping?
Delivery is free for order above $135, else a standard shipping fee of $5 applies. 

What is the shipping lead time?
Standard delivery will take 3 to 5 working days from date of order.